"Best use of PD funds ever!""All educators need this training!" "The most amazing training and process we have ever had!" "Totally Empowering" "It feels more authentic and like it will help me grow" "For the first time I feel like I’m part of the process" "For the first time I feel I'm making a difference across the school." "It takes supervision to a new level." "It's not just an observation tool, but a tool for the growth of the whole school." "Can you do it everyday please?"

School Leaders Testimonials

See what school leaders have to say about Trust-Based Observations

What School Leaders Say

“This was the best training on observations I have ever had. It is a complete system from observation to performance management with comprehensive professional development all linked in. Could not recommend this more highly. Thank you Trust-Based Observations.”

Carolyn Louise

“The impact that using Trust-Based Observations will have on learning will be phenomenal. Craig’s new way of observing lessons is nothing short of genius.”

“For us the glass ceiling of what is possible has been well and truly shattered!! If you buy any book this year or purchase any professional development, and you truly want to change your school, it has to be Trust Based Observations.”

“I just want every teacher in every school to benefit from what we have. The impact on our children’s learning will blow you away.”

“It has blown the lid off what we can achieve here.”

Claire Garnett

“I was lucky enough to be a part of this training and can state with all honesty that it was nothing short of revolutionary. The impact was evident immediately and has created such a warm buzz within the school. I cannot thank you enough, Craig and Nancy. You have made such an impact in such a short time. You have rekindled the excitement and have started a healing foundation within our school. Thank you!”

Sarah Wilson

“This is truly one of the best and most insightful training opportunities I’ve ever had in education. Craig and Nancy are amazing trainers and we loved having them at Juniper. We cannot recommend TBO highly enough. There will be growth in so many areas of learning, because our teachers will grow in confidence to take risks and think outside the box without fear of criticism. I believe every school needs this!”

“I love the training model. It feels personal and bespoke, not regurgitated from a script or powerpoint. This adds to the impact, and practices what TBO stands for: the power of relationships. What you have created is so special and really has the power to change the world of education. Every school needs this!”

“This is the best training I have ever had. I have loved every second of it. You have coached and guided us without a single PowerPoint. For me it has been the emotional response of the staff; the vibe has been different this week. People look like they are proud to be teachers again. I think everyone should do this.”

Annika Williams

“The changes we have seen in teacher practice at the start of this year is nothing short of remarkable!”

Glen Woodburn

“I was blown away by Trust Based Observations, it is truly remarkable. I’ve never enjoyed a training as much as I enjoyed last week. It instils pride into teachers and raises their confidence; the impact has been immediate. Walking around the school over the last two days, I have seen how the teaching staff are starting to analyse their forms and adapt their practice to reflect the areas of pedagogy highlighted. It has created a buzz and kickstarted the healing process. It has cemented the shift from old to new and has already started to accelerate the trajectory of improvement within everyday classroom practice. In short, the teachers feel excited again!”

“The most impactful feedback we’ve gotten is from the teachers, their responses, their body language, the happy tears, thanking us; it shows the power of recognizing and validating what someone is doing.”

Alex Cammarota

“I feel this has been the missing piece.”

“A few times I thought, Should we have this guy come here, but now I realize it would have taken me three years to get to where I am in five days.”

Melissa Sherman

“End of an amazing week – Trust-Based Observations (TBOs). Highly recommend the book. Totally Changed our outlook on the use of observations to bring about sustained improvement in teaching and learning. whilst also developing professional trust.”

“When I read the book I thought if somebody is in education and Trust-Based Observations doesn’t resonate with them within the first few chapters I would wonder why they were in education.”

Darren John Thomas

“We can already see the teachers who have gone through the process walking tall.”

“We have had such a productive and empowering week being trained by the fabulous Nancy in Trust-Based Observations (Craig Randall). The training has transformed how we conduct teacher observations and there is such a positive vibe throughout the school. Teachers empowered to take risks, try new things, learning and sharing together. Thank you so much, it’s been a learning revolution for everyone!”

“It’s way better. It takes supervision to a new level. It creates a positive and professional environment where we can develop teachers to teach better. It’s a powerful springboard to move the whole school forward and change the culture of the school based on trusting each other. It’s not just an observation tool, but a tool for the growth of the whole school. It’s fabulous.”

“TBO gives us specific ways to talk about our hopes and dreams for growing our faculty.”

Kate Joicey

“Just finished an incredible week of hands-on professional development for principals and school leaders! Trust-Based Observations with Craig Randall led our instructional leadership through what I believe will be a transformation for our school. It’s a strengths-based teacher observation approach that leverages the incredible skillsets our educators already have with the tools to build collective instructional knowledge and application. We are going to STOP RATING TEACHERS and start supporting them better. Everything we need for change, is already here.”

Alex Wenzel

“This week’s training has been the best thing ever in my career.”

“The training has been a privilege and privilege is a very strong word. It has helped us build cohesion. It has given me confidence in leading my team.”


“Every school leader should read this book.

Are you unhappy with the current way you complete teacher observations or walk-throughs? Are you struggling to see improvement in student learning based on the current way you observe and evaluate teachers? I know I was!

Craig’s approach to creating trust, focusing on teacher strenghts, and moving away from evaluating pedagogy was exactly what I was looking for but I just didn’t know it. TBO gave me the tools and approaches to be in classes very day, interacting with students, and having reflective conversations with teachers who felt supported and therefore willing to take risks to improve their teaching. I highly recommend you read this book! After reading the book we also decided to hire Craig to help us learn and put in place TBO. Best use of PD fund EVER!

Thanks to Craig and TBO for finally getting the teacher observations and reflection process put together in a way that actually improves student learning.”

“I’ve had a ton of conversations where I’m doing the heavy lifting and now I feel the teacher is doing the heavy lifting, they are doing the thinking–and the form does that–long term it’s easier on the teacher and you.”


“The focus on risk-taking and innovation in practice is huge! And, focusing on the good will makes a difference in teachers staying in the profession.”

“I thought I knew what good teaching was, but I’ve never normed this much on evidence collection. I love the way the form and training does that. I love developing a new understanding of what deep instruction is, and using that to collectively building on our capacity!”

“Wherever I go I will take this with me; it’s collective teacher self-efficacy in action.”


“When I read the book I thought if somebody is in education and Trust-Based Observations doesn’t resonate with them within the first few chapters I would wonder why they were in education.”


“We have tangible evidence within three days on how to improve things and the positive impact it is having on our teachers.”

“We’ve gotten so much more out of observing those lessons than before. The staff have all made comments that this is the way we are doing things now. Let us have a go with this. We want to get on with this now. Let us take the risk.”

“For the first time I have felt that I have made a difference across the school as a middle leader. It’s been humbling.”


“I’m really excited about this, it feels fun and exciting. I used to put observations on the calendar and it’s the easiest thing to let slip because I just dreaded it, and now I know people are not going to be upset when I come in. I can’t wait to see where we are in two years and how it transforms the school culture.”


“Because of the form we have been able to see more details, and because we focus on the positive things, we notice more positive things.”


“I am so thankful to have had the opportunity to see the benefit of how being in the classroom and having such positive and trust building relationships with teachers can grow them and make your building flourish in every way possible. I’m eager now to just get going with it and see the impact that it will have in our building.”

Michele Fiorella

“With everything that schools and teachers are dealing with this year, why would you not want to go to TBO? It’s on point with everything that is important and the impacts it can have on your staff, your teachers, and ultimately your students.”

Anthony Favata

Contact Craig

The teacher observation evaluation process is supposed to improve teaching and learning, but research makes it clear that it doesn’t. In fact, it creates fear, which stifles teacher innovation and risk-taking. 

Trust-Based Observations changes that. 


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